SHIPPING & RETURNS POLICY
SHIPPING CHARGES
We strive to provide fast and efficient shipping for all orders. Once your order is placed, it will be processed and dispatched as quickly as possible for you. The purchaser will receive continual updates and communication throughout the order, build, and shipping processes.
We offer both domestic and international shipping options. Domestic orders are typically delivered within 3-7 business days of shipment, while international orders may take longer depending on the destination and freight carriers.
Shipping costs will vary depending on the quantity and destination of your order. You can view the shipping costs during the ordering process before making a payment.
We work with reputable shipping carriers to ensure the reliable delivery of your packages. Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.
If your package is lost or damaged during transit, please inform our customer support team within 30 days of receiving your order. We’ll gladly help you resolve any shipping-related issues and find a suitable solution. Please take a look at our Damage in Transit policy for more information.
Current hipping charges for our Travrsa LT are:
Travrsa LT Wheelchairs Only – Freight Charges
U.S. — 48 contiguous U.S. States
1 – 5 Wheelchairs ……………………………………………………………………………..………………………..……… $350 per wheelchair
1 – 5 Wheelchairs………………………..………………..……………..…….… Free
CANADA —
All Canada, except Ontario
1 – 5 Wheelchairs ……………………………………………………………………………..………………………..……… $350 per wheelchair
6 or more Wheelchairs (to a single destination) ………………………..………………..……………..…….… Free
Ontario Province Only
1 – 5 Wheelchairs ……………………………………………………………………………..………………………..……… $150 per wheelchair
6 or more Wheelchairs (to a single destination) ………………………..………………..………..…..…….… Free
Accessorial charges are the same as our Broda wheelchairs:
Accessorial Charges (when applicable, these are in addition to the Freight Charges stated above):
Additional Charges to accommodate the delivery needs of Travrsa LT customers and/or the shipment’s final delivery location/type.
Liftgate Service……………………………………………………………………………………………………$125
Delivery is made with a Liftgate trailer that moves the shipment from trailer level to ground level
Residential Delivery Service………………………………………………………………………………… $125
Delivery to a Residential location
Notification Before Delivery…………………………………………………………………………………$ 50
Contact is requested to the Consignee by the Carrier PRIOR to shipment delivery
Inside Delivery Service………………………………………………………………………….Minimum $150
Movement of the shipment beyond the unloading position, i.e. move closer to a door,
inside a building, upstairs, down a hall, etc. Price is specific per Order, based on the
customer’s inside delivery needs, i.e. distance, stairs, elevators, etc.
Limited Access Service…………………………………………………………………………………………$100
Delivery locations that are not open to the walk-in public during normal business hours.
Mon-Fri. 8a-5p, i.e. Churches, Military Bases, etc.
Shipments of only parts are also the same as our Broda parts:
Part Shipments – not ordered with Travrsa LT chair(s)
Small Pack (up to 5 lbs.) ……………………………………………………………………………………………… $ 30
Medium Pack (6-15 lbs.) ……………………………………………………………………………………….……. $ 60
Large Pack (16-25 lbs.) …………………………………………………………………………………….….……… $ 90
X-Large Pack (26 lbs. or more) …………………………………………………………………….……………… $100
Travrsa reserves the right to change shipping charges without notice to meet any increase in charges from shipping providers.
ADDITIONAL SHIPPING SERVICES
With an additional charge, each is available to accommodate the delivery needs of each customer and/or the needs of a shipment’s final delivery location. To ensure a seamless delivery of each order, any accessorial services are requested when an order is submitted.
- Lift Gate Service: Delivery is made with a lift gate trailer that moves the shipment from trailer level to ground level
- Residential Delivery Service: Delivery to a residential location Notification Before Delivery Contact is requested to the Consignee by the Carrier before shipment delivery
- Inside Delivery Service: Movement of the shipment beyond the unloading position, i.e., move closer to a door, inside a building, upstairs, down a hall, etc. Price is specific per order, based on the customer’s inside delivery needs.
- Limited Access Service: Delivery locations are not open to the walk-in public during traditional business houses. Mon-Fri. 8a-5p
- Expedited delivery is available by request at the time of order, priced per order, and is based on the delivery location and level of service.
DAMAGE IN TRANSIT
NOTIFY THE CARRIER OF ANY DAMAGE IMMEDIATELY – Both Visible Damage & Concealed Damage.
The person receiving the shipment is responsible for examining cartons, contents/goods before accepting receipt from the carrier/driver.
1. If damage to the cartons and/or goods is visible/observed at delivery, please note all damages on the bill of lading before signing for the carrier’s driver & file a claim if necessary.
2. Notify the carrier of concealed damage within 48 hours of receipt.
Pictures are required for all Damaged Freight claims; please submit all images to: customerservice@brodaseating.com.
Broda insures all products for in-transit damage; failure to notify the carrier of in-transit damage voids the insurance and the warranty.
RETURNS
We only accept returns with a prior Returned Goods Authorization (RGA) Number.
Most items may be returned within 30 days of receipt for a full or partial refund. A $1000 USD restocking fee applies. All items must be insured and returned via the same freight mode/service as delivered, at the customer’s expense, and must meet the following conditions:
1. Products must be in new condition – no damage, dirt, or alterations.
2. A Returned Goods Authorization form must be obtained before we accept the return.
3. Once the customer has received a returned goods authorization form, products must be returned within 30 days.
4. Some custom-made products are non-returnable; please contact Customer Service at 1-844-287-2877 for details.
5. If an item is returned to the wrong address (when initiated by the customer) or if the customer misses a scheduled carrier pickup (when coordinated by Broda),
Broda reserves the right to charge for any additional shipping fees incurred.
For any further questions regarding our Shipping & Returns Policy, please contact Customer Service at 1-844-287-2877 or customerservice@brodaseating.com.